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The Love Your Leesa Promise

Our commitment to your comfort and peace of mind

Easy to choose and even easier to trust
From delivery to dreamland, we’re here to make sure your Leesa arrives hassle-free and stays worry-free.
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100-night trial + free shipping
We give you 100 nights to sleep on your Leesa mattress and if it’s not right for you, we’ll coordinate pickup and arrange a full refund. Plus, shipping via FedEx Ground is on us to all 50 states!
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Limited lifetime warranty
Your new Leesa mattress is covered by a limited lifetime warranty. If it has a defect covered by the warranty, we’ll repair or replace it—including any defective parts. Best of all, there’s no deductible.
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Returns promise
Leesa mattresses are designed with unmatched quality and thoughtful craftsmanship to give you a sleep experience you’ll love. And if you’re not fully satisfied, we promise we’ll make it right.
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Our Comfort Crew is standing by

Need real-time solutions with experts who can really help? Give us a call Monday–Friday, 10 AM to 7 PM ET, or Saturday–Sunday, 11 AM to 7 PM ET.
Call 1-844-33-LEESA
A better experience
  • 5 Stars
    “They went above and beyond for my order with excellent customer service to speedy delivery. Absolutely the best.”
    — Ryan B.
  • 5 Stars
    “Everyone that we spoke with on the customer service end was incredibly helpful, too. Y’all have customers for life here :)”
    — Alia K.
  • 5 Stars
    “We are floored by this company’s generosity and cannot speak more highly of its products and top-tier customer service.”
    — Shirley L.
  • 5 Stars
    “I originally bought a full, but decided to return it for a queen. They made the exchange very easy and were so nice about it!”
    — Christopher Z.
  • 5 Stars
    “Leesa was great about the exchange process, offered us alternatives, and we ended up selecting the Sapira Chill Hybrid.”
    — Matthew J.
  • 5 Stars
    “Very friendly customer support and wonderful experience in the order and exchange.”
    — Rachel O.
  • 5 Stars
    “Leesa stands by its product. Had an issue 7 years in. Replaced. No major fighting to get Leesa to honor the warranty—just photos.”
    — Heather
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Not the perfect fit? No problem!

Unbox your mattress and enjoy it for 100 nights. If it’s not the perfect fit after 30 days, our return policy makes it easy to exchange or arrange a full refund. Once confirmed, we’ll schedule a pickup right from your room—no need to keep the box or lift a finger.
Start your return or exchange
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We have your back for life

Our warranties are designed to give you peace of mind by covering defects in materials and workmanship, ensuring long-lasting quality and support. We get it—sometimes unexpected hiccups happen, even with the best products.

Get warranty help
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Need changes? Let’s handle it now.

Need to cancel your order or update your shipping address? No problem! Whether life threw you a curveball or you just need to make a quick change, we’re here to help. Reach out before your order ships, and we’ll make the process smooth and hassle-free.

Contact us now
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Making sleep greener, smarter, and kinder

Crafted with care, our products combine premium materials and conscious manufacturing. Built to last, feel better, and stay within reach—for everyone.

All your questions, answered

How does the 100-night sleep trial work?

Every Leesa mattress comes with a 100-night trial. After 30 days of sleeping on your new mattress, if you're not happy with your purchase, the friendly folks on our Support team can help walk you through the process of returning and refunding.

Whenever possible, we donate any returned mattresses to a 501(c)(3) organization or one of our charity partners. One of Leesa's missions is to be a positive force in the world, so if we can donate a mattress in good condition rather than disposing of it in a landfill, that's the route we're going to take.

For more details, check out our full trial period and return policy.

What’s your return policy?

If you decide a product isn’t the perfect fit, no problem! Here’s how our return policy works:

  • Mattresses: Eligible for a return between nights 31 and 100 of your trial. We allow up to two mattress returns per household.
  • Foundations, frames, and bedding: Returns are accepted within 30 nights.
  • Adjustable bases: Returns are accepted within 30 nights while the base is still in the box.

Even though our mattresses won’t fit back in the original box once opened—we’ve got you covered. Our Comfort Crew will coordinate pickup of your mattress, and once the pickup is confirmed, we’ll refund your full purchase price. For our Alaska, Hawaii and Canadian customers, there’s a $100 fee for returns to cover pick-up and transportation.

For more details, check out our full trial period and return policy.

Do I need to keep the box to make a return?

Nope! We know mattresses don’t fit back in the box once they’re out. For returns, our team will arrange pickup right from your room—no repackaging or heavy lifting required.

Can I exchange my mattress?

Yes! We want you to love your Leesa products! Whether you would like to make a direct swap or return and reorder a new mattress, we can help you with the process. It’s quick and simple! Contact our Comfort Crew to get started. Remember, returns must be within the trial period—we’ll help with the rest!

When will I receive my refund?

We're here to make the refund process as smooth as possible! If your refund includes a mattress pickup, you’ll receive an email from our Comfort Crew with instructions on how to get your refund processed. This usually includes taking a picture of your donation receipt and emailing it to us.

Once we’ve received your donation receipt or returned item, refunds typically take about 5-10 business days to process. Once the refund is issued, your bank or card provider may take a few additional days to post it to your account.

If it’s been longer than expected or you have questions, please reach out.

What happens to returned mattresses?

We work with local nonprofits and charitable organizations to donate returned mattresses whenever possible. So even if it’s not the right fit for you, it can still make a big impact.

Do your mattresses come with a warranty?

Absolutely! Our limited lifetime warranty was designed to give you peace of mind by covering defects in materials and workmanship, ensuring long-lasting quality and support. We know life can throw the occasional curveball, and while rare, issues with a product can happen.

For more details on what’s covered, read our full warranty information.

With every Leesa mattress